I left on 09th February and I returned on 16th February.
I went with my classmates on board of Costa Diadema for the school trip and we worked also like trainees.
This was an experience different from the others because this school trip was part of the training programme.
We worked 2 hours at the reception desk, of which only 30minutes in the back office.
We were shown the work of the reception.
The reception don't do the check in or the check out.
The check in is done before boarding.
The reception prints our the Costa card and give different information to the guest.
The guest gone to the reception especially to do some complaints .
We visited also some departments" behind the scenes ": kitchen, backery, walk-in fridge, storage rooms, back and front office.
The kitchen crew used a computerized system to quantify the type and amount of waste of food.
In addition, we took part to a conference with the crew member.
We met the front office manager, the deputy of the hotel director.
She is in charge of all departments on the ship.
I went with my classmates on board of Costa Diadema for the school trip and we worked also like trainees.
This was an experience different from the others because this school trip was part of the training programme.
We worked 2 hours at the reception desk, of which only 30minutes in the back office.
We were shown the work of the reception.
The reception don't do the check in or the check out.
The check in is done before boarding.
The reception prints our the Costa card and give different information to the guest.
The guest gone to the reception especially to do some complaints .
We visited also some departments" behind the scenes ": kitchen, backery, walk-in fridge, storage rooms, back and front office.
The kitchen crew used a computerized system to quantify the type and amount of waste of food.
In addition, we took part to a conference with the crew member.
We met the front office manager, the deputy of the hotel director.
She is in charge of all departments on the ship.